Unexpected events can suddenly present a range of challenges for your business, bringing potential disruption to normal operations and a dent to customer confidence. With your customer service team often the first point of contact when uncertainty comes knocking, being […]
Bringing Australian artistry to international markets
Sydney-based textile design company, Utopia Goods, was founded by Bruce Slorach and Sophie Tatlow in 2012. In the years since, the brand’s unique Australian flora and fauna inspired textile designs have garnered the admiration of interior designers and architects from […]
Understanding the New Zealand GST for low value goods
Is your business selling goods to New Zealand consumers? Changes to the New Zealand GST on low value goods could be applicable to your business. Here’s what you need to know. Since 1 December 2019, overseas businesses that sell low […]
5 tips for excellent customer service during the holiday peak season
With the annual shopping season extending earlier into the year and more customers opting for the convenience of an online checkout, increasing order volumes and changing expectations can put businesses of all shapes and sizes to the test when it […]
Serving successful businesses since 1969
In the early days of DHL Express, many of our customers were shipping companies, but as the business developed through the 1970s, we adapted our service to meet the demands of customers in many industries. Today we support and enable […]
DHL 50 Years
A journey that started with a few men couriering documents on flights across the West Coast of America has developed into the world’s most international company, employing more than 120,000 people and handling more than 230 million shipments per year, […]
The Trailblazers who transformed the express business and global trade.
Today, documents can be digitally transferred in an instant, but 50 years ago, to get an urgent document from A to B, someone had to get in a car or on an aircraft and take it there in person. DALSAY (1914-1994). […]
Bringing bohemia to the runway
Since We Are Kindred’s inception by sibling duo Lizzie and Georgie Renkert in 2013, the Australian label has taken the runway of the nation’s premier fashion event – Mercedes-Benz Fashion Week Australia (MBFWA) – in its stride. Here the team […]
Customer service strenghthens growth for aussiebum
From beach bum to market leader – aussieBum founder Sean Ashby explains how his business leveraged the early days of online shopping to grow overseas, with international orders now accounting for more than 90% of total sales.
How to start before you’re ready
Mick Spencer is the founder and CEO of ONTHEGO, a multi-million-dollar custom sports and uniform apparel e-commerce business. Since starting the Canberra-based business with just $150 to his name, Mick has boot-strapped it on its way up, growing it to […]